Privacy Policy

Ultimate Print Online Ordering Portal

Last Updated: 19 June 2026

1. Introduction

Ultimate Print Sdn Bhd ("Ultimate Print", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers, suppliers, business partners, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in accordance with the Malaysian Personal Data Protection Act 2010 ("PDPA") and other applicable laws.

By accessing our website, using our services, or providing your personal data to us, you agree to the collection, use and disclosure of your personal data as described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

Personal Information

  • Full name 
  • Company name 
  • Identification number (where required) 
  • Billing and delivery addresses 
  • Email address 
  • Telephone number 

Business Information

  • Business registration details 
  • Tax information 
  • Purchase and transaction history 

Print Order Information

  • Artwork files 
  • Design specifications 
  • Printing requirements 
  • Delivery instructions 

Website Usage Information

  • IP address 
  • Browser type 
  • Device information 
  • Website activity and usage data 
  • Cookies and similar technologies 

3. How We Collect Information

We may collect personal data through:

  • Online quotation forms 
  • Order submissions 
  • Customer service inquiries 
  • Email communications 
  • Telephone conversations 
  • Website registrations 
  • Social media interactions 
  • Business meetings and events 
  • Third-party service providers 

4. Purpose of Collection and Use

We may use your personal data for the following purposes:

  • Processing quotations and orders 
  • Delivering printing products and services 
  • Managing customer accounts 
  • Providing customer support 
  • Processing payments and invoices 
  • Communicating order updates 
  • Improving our products and services 
  • Conducting internal business operations 
  • Marketing and promotional activities (where permitted) 
  • Complying with legal and regulatory obligations 
  • Preventing fraud and protecting our business interests 

5. Disclosure of Personal Data

We may disclose your personal data to:

  • Employees and authorized representatives 
  • Delivery and logistics providers 
  • Payment processing providers 
  • IT service providers 
  • Professional advisors, auditors, and legal consultants 
  • Government authorities and regulators where required by law 

We will not sell your personal data to third parties.

6. Data Security

We take reasonable technical, administrative and physical measures to protect your personal data against unauthorized access, disclosure, alteration, loss or destruction.

These measures may include:

  • Secure servers and networks 
  • Access controls 
  • Password protection 
  • Data encryption where appropriate 
  • Employee confidentiality obligations 

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

When personal data is no longer required, it will be securely deleted or anonymized.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality 
  • Analyse website traffic 
  • Remember user preferences 
  • Enhance user experience 

You may modify your browser settings to refuse cookies; however, some website features may not function properly.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal data 
  • Request correction of inaccurate data 
  • Withdraw consent (where applicable) 
  • Request limitation of processing 
  • Update your personal information 

To exercise these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Users should review the privacy policies of any third-party websites they visit.

11. International Transfers

Where necessary, your personal data may be transferred, stored or processed outside Malaysia by our service providers. We will take reasonable steps to ensure appropriate protection of your personal data.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any updates will be posted on our website together with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal data, please contact:

Ultimate Print Sdn Bhd
 Address: Lot 2, Jalan Sepana 15/3, Off Jalan Persiaraan Selangor, Seksyen 15, 40200 Shah Alam, Selangor Darul Ehsan.
 Email: upsb_digital@ultimate.com.my
 Phone: +6019-237-6082
 Website: https://www.uprint.com.my/

By using our services, you acknowledge that you have read and understood this Privacy Policy.

If you provide your website URL, company address, contact email, and the services you offer (e.g., offset printing, digital printing), I can customize this policy to be fully branded and more compliant with Malaysian PDPA requirements.