Ultimate Print Online Ordering Portal
Effective Date: 19 June 2026
Last Updated: 19 June 2026
Welcome to the Ultimate Print Online Ordering Portal ("Portal"), operated by Ultimate Print Sdn Bhd ("Ultimate Print", "we", "our", or "us").
These Terms & Conditions govern your access to and use of the Portal, including all products, services, quotations, artwork submissions, online ordering and related printing services provided through the Portal.
By creating an account, uploading files, requesting quotations, approving artwork or placing an order through the Portal, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions.
1. Acceptance of Orders
All orders submitted through the Portal are subject to review and acceptance by Ultimate Print.
We reserve the right to decline, suspend, modify or cancel any order that:
An order shall only be deemed accepted upon:
2. Customer Account Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials and all activities conducted under their account.
You agree to:
Ultimate Print shall not be liable for losses arising from unauthorized use of customer accounts.
3. Artwork Submission & Customer Responsibilities
Customers are solely responsible for ensuring that all uploaded files are accurate, complete and suitable for printing.
Prior to submission, customers must verify:
Ultimate Print may perform a basic file preflight check; however, this does not constitute a comprehensive proofing or quality assurance service.
Ultimate Print shall not be responsible for errors contained within customer-supplied files, including but not limited to:
Files will be printed as submitted unless additional design, artwork correction or prepress services are specifically requested and agreed upon.
4. Artwork Approval
Production will commence only after:
Once artwork approval is granted:
5. Intellectual Property Rights
By uploading artwork, designs, images, logos, text or other content to the Portal, you represent and warrant that:
Ultimate Print assumes no responsibility for verifying ownership of submitted content.
Customers agree to indemnify and hold harmless Ultimate Print against any claims, liabilities, losses, damages, legal fees and expenses arising from:
6. Pricing & Quotations
All prices displayed on the Portal are subject to change without prior notice.
Quotations generated through the Portal are based on the specifications provided by the customer and remain valid only during the stated validity period.
Additional charges may apply for:
Ultimate Print reserves the right to correct pricing errors caused by technical, system or administrative inaccuracies.
7. Payment Terms
Unless otherwise agreed in writing:
Payment Requirement
Full payment must be received before production begins.
Accepted Payment Methods
Available payment methods may include:
Orders with incomplete, disputed, unsuccessful or unverified payments shall not proceed to production.
Ultimate Print reserves the right to suspend or cancel orders pending payment verification.
8. Production Lead Time
Production lead times displayed on the Portal are estimates only.
Production schedules commence only upon:
Production schedules may be affected by:
Ultimate Print shall not be liable for delays beyond its reasonable control.
9. Urgent Production Requests
Rush or urgent production requests may be accepted subject to production capacity and scheduling availability.
Additional charges may apply.
Acceptance of a rush order does not constitute a guaranteed delivery commitment unless expressly confirmed in writing by Ultimate Print.
10. Quantity & Manufacturing Tolerance
Due to the nature of printing and finishing processes, reasonable production variances may occur.
Unless otherwise agreed:
Quantity Tolerance
A production variance of up to ±5% shall be considered acceptable.
Ultimate Print reserves the right to deliver and invoice based on the actual quantity produced where applicable.
Industry Tolerances
The following shall be considered acceptable industry standards and shall not constitute defects:
11. Colour Accuracy
Printed colours may differ from:
Variations may occur due to:
Exact colour matching is not guaranteed unless specifically agreed in writing.
Customers requiring critical colour accuracy are encouraged to request hardcopy proofs or colour matching services before production.
12. Delivery & Collection
Delivery dates are estimates only and are not guaranteed.
Ultimate Print shall not be liable for delays caused by:
Risk and ownership of goods transfer to the customer upon:
13. Packaging
Products may be packed using appropriate methods including:
Packaging methods shall be determined based on product type, quantity and shipping requirements.
Additional packaging requirements requested by customers may incur extra charges.
14. Multiple Delivery Locations
Orders requiring shipment to multiple delivery addresses may incur additional:
Customers must provide complete delivery details prior to production completion.
15. Order Changes & Cancellation
Orders may only be amended or cancelled before production commences.
Once production has started:
No Cancellation
Orders cannot be cancelled.
No Specification Changes
Changes to:
may not be accepted.
Where changes are possible, additional charges and revised delivery schedules may apply.
16. Claims, Defects & Reprints
Customers must inspect all products immediately upon receipt.
Claims relating to:
must be submitted in writing within five (5) working days from receipt.
Claims must include:
Ultimate Print reserves the right to inspect the products before determining an appropriate resolution.
If a claim is accepted, Ultimate Print may, at its sole discretion:
17. Returns & Refunds
As all printed products are custom-manufactured:
Non-Returnable
Products are generally non-returnable.
Non-Refundable
Products are generally non-refundable.
Refunds, replacements or reprints will only be considered where the delivered products materially differ from approved order specifications.
Refunds shall not be granted for:
18. Customer File Storage & Retention
Ultimate Print may retain customer artwork, proofs and production files for operational purposes.
However:
19. Electronic Communications
By using the Portal, customers consent to receive electronic communications relating to:
Electronic communications shall be deemed legally equivalent to written communications.
20. Website Availability
While Ultimate Print strives to maintain uninterrupted access to the Portal, continuous availability is not guaranteed.
The Portal may occasionally be unavailable due to:
Ultimate Print shall not be liable for losses resulting from temporary service interruptions.
21. Data Protection & Privacy
Ultimate Print respects your privacy and is committed to protecting personal information.
Information collected through the Portal may be used for:
Personal information will be handled in accordance with applicable Malaysian data protection laws.
22. Limitation of Liability
To the fullest extent permitted by law, Ultimate Print's total liability shall be limited to the value of the affected order.
Under no circumstances shall Ultimate Print be liable for:
arising from the use of the Portal or printing services.
23. Force Majeure
Ultimate Print shall not be responsible for delays or failure to perform obligations due to events beyond its reasonable control, including but not limited to:
24. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.
Any dispute arising from or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.
25. Entire Agreement
These Terms & Conditions constitute the entire agreement between Ultimate Print and the customer regarding the use of the Portal and related printing services and supersede all prior communications, representations and agreements.